Your order can be delivered directly to your home, your workplace or your
neighbour, whichever is most convenient for you - just let us know your
preference when placing your order.
Delivery Charges
Delivery charges are all dependent on the item for carriage and the delivery
location. We offer the facility to deliver globally with clients across mainland Europe,
the US and beyond.
Delivery times
You will receive your goods within 7 to 14 days of receipt of your order, as we
stock the majority of products listed on our website in our store. Delivery times are usually Monday to Friday
(excluding Bank Holidays) 7:30am - 6:30pm. We'll do our best to get your items to you within the times above but it can
depend on where you live and what's in stock. On the rare occasions that we are unable to deliver your order we will
advise you within the first 14 days of payment.
Liability
Please note that Whitchurch Antiques shall not be liable for any losses or
damages caused by delay in delivery of goods which are beyond our reasonable
control. If a product is damaged in any way please contact us within 3 working days and
we will work with you to resolve any issues. It is the responsibility of the
customer to return any incorrectly ordered goods via there own courier at their
own expense.
Returns, damaged or faulty goods
Please examine the goods on delivery in case they are damaged or faulty. If you
inform us within 7 days of delivery that the goods are delivered damaged or
faulty we will generally replace them.If you do not inform us within 7 days we shall have no liability for goods said
to be damaged on delivery. This does not affect your statutory rights.
Occasionally if product specifications change or we have insufficient stock to
meet your order we may supply and deliver a substitute product or refund any
amount paid for such goods. If you are not happy with any substituted goods then
you may cancel the order and return them in accordance with clause 4 above.
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